Ticket bot
Read requests and replies and track processing.
ONE WORKSPACE. LESS BUSYWORK. MORE CONTROL.Keep your work moving.
Keep your work moving.
From the first message.
Your orders, providers and customer conversations. Connect them in one experience and automate repetitive tasks so you can focus on growing your site.
✓ WhatsApp✓ Telegram✓ Site tickets
01 / ORDER OPERATIONS
Every incoming channel. One clear destination.
Receive speed-up, cancel and refill requests from site tickets, WhatsApp or Telegram. Configure each provider’s destination per action: site tickets, WhatsApp or Telegram, according to your connections.
- ✓Speed-up on WhatsApp, cancellation on Telegram? You choose.
- ✓Receipt confirmation stays separate from completion.
- ✓Request history, delivery status and errors to review.
Less time on routineReplace copying messages, looking up providers and manually tracking replies.
● ILLUSTRATIVE SCENARIO01 / 04
Customer message
From WhatsApp: “Speed up order #118759”
02 / AI ASSISTANT
An assistant for your site. A conversation that continues.
Embed the smart assistant in your site to answer visitor questions and help them choose services. After account linking and verification, it can answer available account questions and receive the actions you allow.
- ✓Conversation context and follow-ups instead of starting over.
- ✓Account verification before displaying account information.
- ✓Your instructions and options define what the assistant offers.
Less time on routineSpend less time answering the same service and setup questions.
● ILLUSTRATIVE SCENARIO01 / 04
Natural question
“Help me choose a service. Where can I track my order?”
03 / MARKETING • AUTO PUBLISH
Your services change. Your channels keep up.
Monitor new services and changes to prices, names and categories. Choose the events to publish, destinations, language and message template for each channel.
- ✓Templates, language and signatures you choose.
- ✓Automatic publishing or review, according to your settings.
- ✓WhatsApp and Telegram destinations in one place.
Less time on routineReduce time spent checking service lists and rewriting announcements for every group.
● ILLUSTRATIVE SCENARIO01 / 04
Detect a change
Service #204: a new price or updated details.
04 / MARKETING • SUPPORT TICKET CAMPAIGNS
Your message, where customers follow up.
Create support tickets for a selected audience on your site. Pick specific users or filter by order count, then choose earliest, latest or random users within your available limits.
- ✓Review the audience, subject and message before starting.
- ✓Spacing between tickets and campaign and recipient limits.
- ✓Available in eligible plans or as a standalone subscription.
Less time on routineReplace opening and writing a separate ticket for every user with one campaign.
● ILLUSTRATIVE SCENARIO01 / 04
Select audience
Example: 100 customers with more than 10 orders.
MAKE ROOM IN YOUR DAY
Small minutes. A meaningful difference.
Estimate time you could reclaim from repetitive work. Adjust the numbers to match your workflow.
36.7hours per month
Estimate: tasks × minutes × 22 working days ÷ 60. Not a measurement or guarantee; manual review and setup reduce savings.THE FULL PICTURE
Organized tools. Each with a purpose.
Feature availability and limits depend on your plan and active subscriptions.
Operations & support
Languages & templates
Replies with configurable languages and templates.
Groups & accounts
Link customers and manage messaging groups.
Staff notifications
Route errors and reviews to your team.
Marketing & growth
WhatsApp campaigns
Audiences, messages, scheduling and delivery tracking.
Service updates
Publish meaningful changes to your channels.
Site ticket campaigns
Targeted outreach inside customer accounts.
Embedded assistant
Help visitors understand services and their next step.
Management & visibility
Request records
See request progress and where you need to act.
Team permissions
Define staff access according to their roles.
Invoices & subscriptions
Plan, payment, renewal and usage details.
Provider aliases
Show an alias instead of the provider URL to customers.
SECURITY THROUGHOUT THE JOURNEY
Controlled access. Clear steps.
Automation follows your connections and permissions, with verification before account information is shown.
Verify before account details
The assistant links accounts using an expiring code delivered through site tickets, with an attempt limit.
Roles and workspace scope
Team permissions control access; records are scoped to the account’s workspace.
Controlled delivery
Sending intervals, limits and error records. These controls do not guarantee protection from external channel restrictions.
Review instead of guessing
When delivery is uncertain, review records and the destination before retrying to avoid duplicates.
Clear from the start.
Must incoming and provider channels match?+
No. Receive through one channel and route to another according to your connections and each destination’s action settings.
Does every plan include every feature?+
No. Check Pricing for features and limits. Site ticket campaigns are available in eligible plans or as a standalone subscription.
Does the assistant guarantee every answer is correct?+
No. Answers depend on available information, configuration and the AI provider. Test instructions and review sensitive cases.
Is order completion instant?+
Processing and routing are automated after setup; delivery and completion depend on the channel, provider and sending limits.
Start with one tool. Connect the whole journey.
Choose what fits your site, connect your channels and try your first request.