/* PanelAiBot V3 · Phase 3 — tickets & follow-up UX */
.v3-ticket-body,.v3-followup-page .bp-route-body{display:grid;gap:16px;min-width:0}
.v3-work-tabs{display:flex;align-items:center;gap:8px;overflow-x:auto;padding:3px 1px 7px;scrollbar-width:none}.v3-work-tabs::-webkit-scrollbar{display:none}.v3-work-tabs a{display:inline-flex;align-items:center;gap:7px;min-height:38px;padding:8px 13px;border:1px solid var(--line);border-radius:12px;background:var(--card);color:var(--muted);font-size:12px;font-weight:800;white-space:nowrap;text-decoration:none;transition:.18s ease}.v3-work-tabs a:hover{border-color:#9db7ef;color:var(--text);transform:translateY(-1px)}.v3-work-tabs a.active{border-color:#9ab7ff;background:var(--tint);color:var(--blue);box-shadow:0 6px 18px rgba(49,87,246,.08)}

.v3-feature-switch{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:16px;padding:18px 20px;border:1px solid var(--line);border-radius:18px;background:var(--card);box-shadow:0 8px 24px rgba(24,43,85,.04)}.v3-feature-switch.is-on{border-color:rgba(23,164,113,.24)}.v3-feature-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:15px;background:var(--tint);color:var(--blue)}.v3-feature-switch.is-on .v3-feature-icon{background:rgba(22,163,111,.10);color:#119263}.v3-feature-copy{min-width:0}.v3-feature-copy>small{display:block;margin-bottom:3px;color:var(--muted);font-size:10px;font-weight:850;letter-spacing:.08em}.v3-feature-copy h2{margin:0 0 5px;font-size:18px;line-height:1.35}.v3-feature-copy p{margin:0;color:var(--muted);font-size:12px;line-height:1.65}.v3-feature-meta{display:flex;flex-wrap:wrap;gap:8px 14px;margin-top:9px}.v3-feature-meta span{display:inline-flex;align-items:center;gap:5px;color:var(--muted);font-size:10.5px}.v3-feature-meta b{color:var(--text)}
.v3-switch-form{margin:0}.v3-toggle-action{display:flex;align-items:center;gap:9px;min-width:118px;min-height:42px;padding:7px 12px;border:1px solid var(--line);border-radius:13px;background:var(--soft);color:var(--muted);cursor:pointer;font:inherit}.v3-toggle-action>span{position:relative;width:39px;height:22px;flex:0 0 39px;border-radius:999px;background:#cbd7ea;transition:.2s}.v3-toggle-action>span::after{content:"";position:absolute;top:3px;inset-inline-start:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 2px 6px rgba(24,43,85,.2);transition:.2s}.v3-toggle-action.on{border-color:rgba(18,160,108,.23);background:rgba(18,160,108,.07);color:#0d865d}.v3-toggle-action.on>span{background:#139b6b}.v3-toggle-action.on>span::after{inset-inline-start:20px}.v3-toggle-action b{font-size:12px}

.v3-inline-notice{display:flex;align-items:center;gap:11px;padding:12px 14px;border:1px solid var(--line);border-radius:14px;background:var(--card)}.v3-inline-notice>span{display:grid;gap:2px;flex:1;min-width:0}.v3-inline-notice strong{font-size:12px}.v3-inline-notice small{color:var(--muted);font-size:10.5px}.v3-inline-notice>a{font-size:11px;font-weight:850;color:var(--blue);white-space:nowrap}.v3-inline-notice.warning{border-color:rgba(240,164,35,.30);background:rgba(240,164,35,.06);color:#a56500}

.v3-ticket-mini-settings{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:13px 16px;border:1px solid var(--line);border-radius:15px;background:var(--card)}.v3-ticket-mini-settings>div{display:flex;align-items:center;gap:10px;min-width:0}.v3-ticket-mini-settings>div>span:last-child{display:grid;gap:2px}.v3-ticket-mini-settings strong{font-size:12px}.v3-ticket-mini-settings small{color:var(--muted);font-size:10px}.v3-mini-icon{display:grid;place-items:center;width:36px;height:36px;flex:0 0 36px;border-radius:11px;background:var(--tint);color:var(--blue)}.v3-ticket-mini-settings form{display:flex;align-items:center;gap:8px}.v3-ticket-mini-settings input[name="ticket_bot_tag"]{width:105px;min-height:36px;padding:7px 10px;border-radius:10px}.v3-switch{display:inline-flex!important;align-items:center!important;gap:7px!important;margin:0!important;cursor:pointer}.v3-switch input{position:absolute;opacity:0;pointer-events:none}.v3-switch span{position:relative;width:38px;height:22px;border-radius:999px;background:#cbd7ea;transition:.2s}.v3-switch span::after{content:"";position:absolute;top:3px;inset-inline-start:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 2px 6px rgba(30,50,85,.18);transition:.2s}.v3-switch input:checked+span{background:#139b6b}.v3-switch input:checked+span::after{inset-inline-start:19px}.v3-switch b{font-size:11px;color:var(--muted)}

.v3-ticket-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px}.v3-ticket-status-pills{display:flex;gap:7px;overflow-x:auto;scrollbar-width:none}.v3-ticket-status-pills::-webkit-scrollbar{display:none}.v3-ticket-status-pills a{display:inline-flex;align-items:center;gap:7px;min-height:36px;padding:7px 12px;border:1px solid var(--line);border-radius:999px;background:var(--card);color:var(--muted);font-size:11px;font-weight:800;white-space:nowrap;text-decoration:none}.v3-ticket-status-pills a b{display:grid;place-items:center;min-width:20px;height:20px;padding:0 5px;border-radius:999px;background:var(--soft);font-size:9px}.v3-ticket-status-pills a.active{background:#14213b;color:#fff;border-color:#14213b}.v3-ticket-status-pills a.active b{background:rgba(255,255,255,.16);color:#fff}.v3-ticket-toolbar-actions{display:flex;align-items:center;gap:8px}.v3-ticket-toolbar-actions form{margin:0}.v3-more-menu{position:relative}.v3-more-menu>summary{display:grid!important;place-items:center;min-width:40px;padding:8px!important;list-style:none}.v3-more-menu>summary::-webkit-details-marker{display:none}.v3-more-menu>div{position:absolute;z-index:20;top:calc(100% + 7px);inset-inline-end:0;display:grid;min-width:190px;padding:7px;border:1px solid var(--line);border-radius:13px;background:var(--card);box-shadow:0 16px 36px rgba(20,35,67,.14)}.v3-more-menu>div a{display:flex;align-items:center;gap:8px;padding:9px 10px;border-radius:9px;color:var(--text);font-size:11px;font-weight:750;text-decoration:none}.v3-more-menu>div a:hover{background:var(--soft)}

.v3-ticket-workspace{display:grid;grid-template-columns:minmax(285px,34%) minmax(0,1fr);min-height:600px;border:1px solid var(--line);border-radius:18px;background:var(--card);overflow:hidden;box-shadow:0 8px 28px rgba(24,43,85,.04)}.v3-ticket-list-panel{min-width:0;border-inline-end:1px solid var(--line);background:color-mix(in srgb,var(--soft) 58%,var(--card))}.v3-ticket-search{position:relative;padding:13px;border-bottom:1px solid var(--line)}.v3-ticket-search>span{position:absolute;top:50%;inset-inline-start:25px;transform:translateY(-50%);color:var(--muted);pointer-events:none}.v3-ticket-search input{width:100%;height:40px;padding-inline-start:38px!important;border-radius:11px!important;background:var(--card)!important;font-size:11px!important}.v3-ticket-list{display:grid;gap:8px;max-height:650px;padding:10px;overflow:auto}.v3-ticket-list-item{display:grid;gap:6px;padding:12px;border:1px solid var(--line);border-radius:14px;background:var(--card);color:inherit;text-decoration:none;transition:.18s}.v3-ticket-list-item:hover{border-color:#a9bfee;transform:translateY(-1px)}.v3-ticket-list-item.active{border-color:#7299ff;background:var(--tint);box-shadow:0 6px 18px rgba(49,87,246,.08)}.v3-ticket-list-item>div{display:flex;align-items:flex-start;justify-content:space-between;gap:9px}.v3-ticket-list-item strong{display:-webkit-box;min-width:0;overflow:hidden;-webkit-line-clamp:1;-webkit-box-orient:vertical;font-size:12px;line-height:1.5}.v3-ticket-list-item small{display:flex;align-items:center;gap:5px;color:var(--muted);font-size:10px}.v3-ticket-list-item em{display:block;color:var(--blue);font-size:9.5px;font-style:normal;font-weight:750}.v3-ticket-state{flex:0 0 auto;padding:3px 7px;border-radius:7px;font-size:8.5px;font-weight:800;text-transform:capitalize}.v3-ticket-state.badge-success{background:rgba(18,160,108,.10);color:#0d865d}.v3-ticket-state.badge-warning{background:rgba(233,166,44,.12);color:#a36a00}.v3-ticket-state.badge-error{background:rgba(221,67,87,.10);color:#bd3349}.v3-ticket-state.badge-info{background:var(--soft);color:var(--muted)}.v3-list-pagination{display:flex;align-items:center;justify-content:center;gap:10px;padding:10px;border-top:1px solid var(--line);font-size:10px;color:var(--muted)}.v3-list-pagination a{display:grid;place-items:center;width:30px;height:30px;border:1px solid var(--line);border-radius:9px;background:var(--card);font-size:18px;color:var(--text);text-decoration:none}.v3-list-pagination a.disabled{pointer-events:none;opacity:.35}

.v3-ticket-conversation-panel{display:flex;min-width:0;flex-direction:column;background:var(--card)}.v3-conversation-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:17px 19px;border-bottom:1px solid var(--line)}.v3-conversation-title{display:flex;align-items:center;gap:9px}.v3-conversation-title h2{margin:0;max-width:650px;font-size:16px;line-height:1.45;overflow-wrap:anywhere}.v3-conversation-head p{display:flex;gap:6px;margin:5px 0 0;color:var(--muted);font-size:10.5px}.v3-mobile-close-ticket{display:none;width:32px;height:32px;border:1px solid var(--line);border-radius:9px;color:var(--muted);place-items:center;text-decoration:none;font-size:20px}.v3-conversation-messages{display:flex;flex:1;flex-direction:column;gap:10px;min-height:310px;max-height:485px;padding:18px;overflow:auto;background:linear-gradient(180deg,color-mix(in srgb,var(--soft) 42%,transparent),transparent)}.v3-message-row{display:flex}.v3-message-row.staff{justify-content:flex-end}.v3-message-row.customer{justify-content:flex-start}.v3-message-row article{max-width:min(76%,660px);padding:11px 13px;border:1px solid var(--line);border-radius:15px 15px 15px 5px;background:var(--card);box-shadow:0 4px 12px rgba(30,48,83,.04)}[dir="rtl"] .v3-message-row article{border-radius:15px 15px 5px 15px}.v3-message-row.staff article{border-color:rgba(49,87,246,.18);background:var(--tint);border-radius:15px 15px 5px 15px}[dir="rtl"] .v3-message-row.staff article{border-radius:15px 15px 15px 5px}.v3-message-row article>div{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:5px}.v3-message-row strong{font-size:10.5px}.v3-message-row small{color:var(--muted);font-size:8.5px}.v3-message-row p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:11.5px;line-height:1.72}.v3-ticket-reply-box{display:flex;align-items:flex-end;gap:9px;padding:13px;border-top:1px solid var(--line);background:var(--card)}.v3-ticket-reply-box>form:first-child{display:grid;flex:1;gap:8px}.v3-ticket-reply-box textarea{width:100%;min-height:78px;max-height:180px;resize:vertical;border-radius:12px!important;font-size:11px!important}.v3-ticket-reply-box>form:first-child>div{display:flex;justify-content:flex-end}.v3-ticket-reply-box>form:last-child{margin-bottom:0}.v3-ticket-reply-box .button{white-space:nowrap}

.v3-empty-state{display:grid;place-items:center;align-content:center;gap:7px;min-height:180px;padding:24px;text-align:center;color:var(--muted)}.v3-empty-state strong{color:var(--text);font-size:13px}.v3-empty-state small{max-width:420px;font-size:10.5px;line-height:1.6}.v3-empty-state.compact{min-height:140px}.v3-empty-state.conversation-placeholder{min-height:520px}.v3-placeholder-icon{display:grid;place-items:center;width:54px;height:54px;border-radius:18px;background:var(--soft);color:var(--blue)}

.v3-automation-panel{display:grid;gap:12px;padding:15px;border:1px solid var(--line);border-radius:18px;background:var(--card)}.v3-automation-panel>header{display:flex;align-items:center;justify-content:space-between;gap:12px}.v3-automation-panel>header h2{margin:0;font-size:16px}.v3-automation-panel>header p{margin:4px 0 0;color:var(--muted);font-size:10.5px}.v3-automation-panel>header>span{display:grid;place-items:center;min-width:35px;height:30px;padding:0 9px;border-radius:999px;background:var(--soft);font-size:11px;font-weight:850}.v3-automation-list{display:grid;gap:8px}.v3-automation-list>article{display:grid;grid-template-columns:minmax(180px,1fr) minmax(280px,1.2fr) auto;align-items:center;gap:12px;padding:12px;border:1px solid var(--line);border-radius:13px}.v3-auto-main{display:flex;align-items:center;gap:9px;min-width:0}.v3-auto-icon{display:grid;place-items:center;width:34px;height:34px;flex:0 0 34px;border-radius:10px;background:var(--tint);color:var(--blue)}.v3-auto-main>span:last-child{display:grid;gap:2px;min-width:0}.v3-auto-main strong{font-size:11px}.v3-auto-main small{color:var(--muted);font-size:9.5px}.v3-auto-states{display:flex;flex-wrap:wrap;gap:7px}.v3-auto-states>span{display:grid;gap:3px}.v3-auto-states small{color:var(--muted);font-size:8px}.v3-auto-actions{display:flex;gap:6px}.v3-auto-actions form{margin:0}.v3-auto-error{grid-column:1/-1;margin:0;padding:8px 10px;border-radius:9px;background:rgba(220,63,85,.06);color:#bd3349;font-size:9.5px;overflow-wrap:anywhere}
.v3-technical-details{border:1px solid var(--line);border-radius:14px;background:var(--card);overflow:hidden}.v3-technical-details>summary{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;cursor:pointer;list-style:none}.v3-technical-details>summary::-webkit-details-marker{display:none}.v3-technical-details>summary>span{display:flex;align-items:center;gap:8px;font-size:11px}.v3-technical-details>div{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;border-top:1px solid var(--line)}.v3-technical-details p{margin:0;color:var(--muted);font-size:10px}

/* Follow-up pages */
.v3-followup-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.v3-followup-stats article{display:flex;align-items:center;gap:10px;padding:14px;border:1px solid var(--line);border-radius:15px;background:var(--card)}.v3-followup-stats article>span{display:grid;place-items:center;width:37px;height:37px;border-radius:11px;background:var(--soft);color:var(--blue)}.v3-followup-stats article>div{display:grid}.v3-followup-stats small{color:var(--muted);font-size:9.5px}.v3-followup-stats strong{font-size:19px}.v3-followup-list-card{border:1px solid var(--line);border-radius:18px;background:var(--card);overflow:hidden}.v3-followup-list-card>header{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:15px 17px;border-bottom:1px solid var(--line)}.v3-followup-list-card h2{margin:0;font-size:15px}.v3-followup-list-card p{margin:4px 0 0;color:var(--muted);font-size:10px}.v3-followup-list-card form{margin:0}.v3-followup-list{display:grid}.v3-followup-row{display:grid;grid-template-columns:minmax(150px,1fr) minmax(130px,.8fr) minmax(120px,.75fr) minmax(150px,.9fr) auto;align-items:center;gap:12px;padding:13px 16px;border-bottom:1px solid var(--line)}.v3-followup-row:last-child{border-bottom:0}.v3-followup-primary{display:flex;align-items:center;gap:9px;min-width:0}.v3-followup-order{display:grid;place-items:center;width:34px;height:34px;flex:0 0 34px;border-radius:10px;background:var(--tint);color:var(--blue)}.v3-followup-primary>span:last-child,.v3-followup-provider,.v3-followup-status,.v3-followup-time{display:grid;gap:2px;min-width:0}.v3-followup-primary strong,.v3-followup-provider strong,.v3-followup-time strong{font-size:11px;overflow-wrap:anywhere}.v3-followup-row small{color:var(--muted);font-size:8.5px}.v3-followup-provider span,.v3-followup-status em,.v3-followup-time span{color:var(--muted);font-size:9px;font-style:normal}.v3-followup-actions{justify-self:end}

html[data-resolved-theme="dark"] .v3-ticket-status-pills a.active{background:#e9efff;color:#192744;border-color:#e9efff}html[data-resolved-theme="dark"] .v3-ticket-list-panel{background:rgba(255,255,255,.018)}html[data-resolved-theme="dark"] .v3-message-row.staff article{background:rgba(67,102,194,.14)}

@media(max-width:1050px){.v3-ticket-workspace{grid-template-columns:minmax(250px,38%) minmax(0,1fr)}.v3-automation-list>article{grid-template-columns:minmax(160px,1fr) minmax(230px,1.1fr)}.v3-auto-actions{grid-column:1/-1;justify-content:flex-end}.v3-followup-row{grid-template-columns:minmax(150px,1fr) minmax(120px,.8fr) minmax(120px,.8fr);gap:10px}.v3-followup-time{grid-column:2}.v3-followup-actions{grid-column:3;grid-row:2}}

@media(max-width:760px){
  .v3-ticket-body,.v3-followup-page .bp-route-body{gap:12px}.v3-work-tabs{margin-inline:-2px}.v3-work-tabs a{min-height:36px;padding:7px 11px;font-size:11px}
  .v3-feature-switch{grid-template-columns:auto minmax(0,1fr);gap:12px;padding:15px}.v3-feature-icon{width:42px;height:42px;border-radius:13px}.v3-feature-copy h2{font-size:15px}.v3-feature-copy p{font-size:10.5px}.v3-feature-meta{display:grid;gap:5px}.v3-switch-form{grid-column:1/-1}.v3-toggle-action{width:100%;justify-content:center}.v3-inline-notice{align-items:flex-start;flex-wrap:wrap}.v3-inline-notice>a{margin-inline-start:29px}
  .v3-ticket-mini-settings{display:grid;gap:11px;padding:13px}.v3-ticket-mini-settings form{display:grid;grid-template-columns:1fr auto;gap:8px}.v3-ticket-mini-settings form .v3-switch{grid-column:1/-1}.v3-ticket-mini-settings input[name="ticket_bot_tag"]{width:100%}
  .v3-ticket-toolbar{display:grid;gap:10px}.v3-ticket-status-pills{width:100%;padding-bottom:2px}.v3-ticket-toolbar-actions{justify-content:flex-end}.v3-ticket-toolbar-actions>form{flex:1}.v3-ticket-toolbar-actions>form .button{width:100%;justify-content:center}
  .v3-ticket-workspace{display:flex;flex-direction:column;min-height:0;border-radius:16px;overflow:visible;background:transparent;border:0;box-shadow:none}.v3-ticket-list-panel,.v3-ticket-conversation-panel{border:1px solid var(--line);border-radius:16px;background:var(--card);overflow:hidden}.v3-ticket-list-panel{border-inline-end:1px solid var(--line);order:1}.v3-ticket-conversation-panel{order:2;margin-top:10px}.v3-ticket-workspace.has-selection .v3-ticket-conversation-panel{order:1;margin-top:0;margin-bottom:10px}.v3-ticket-workspace.has-selection .v3-ticket-list-panel{order:2}.v3-ticket-list{max-height:510px}.v3-ticket-list-item{padding:12px}.v3-mobile-close-ticket{display:grid}.v3-conversation-title{align-items:flex-start;flex-direction:column;gap:5px}.v3-conversation-title h2{font-size:14px}.v3-conversation-messages{min-height:260px;max-height:460px;padding:12px}.v3-message-row article{max-width:88%;padding:10px 11px}.v3-ticket-reply-box{display:grid}.v3-ticket-reply-box>form:last-child .button{width:100%;justify-content:center}.v3-empty-state.conversation-placeholder{min-height:260px}
  .v3-automation-panel{padding:12px}.v3-automation-list>article{display:grid;grid-template-columns:1fr;gap:10px}.v3-auto-states{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.v3-auto-actions{grid-column:auto;justify-content:flex-start;flex-wrap:wrap}.v3-technical-details>div{align-items:flex-start;flex-direction:column}
  .v3-followup-stats{grid-template-columns:1fr 1fr 1fr;gap:7px}.v3-followup-stats article{display:grid;justify-items:center;text-align:center;padding:10px 6px}.v3-followup-stats article>span{width:32px;height:32px}.v3-followup-stats strong{font-size:16px}.v3-followup-list-card>header{align-items:stretch;flex-direction:column}.v3-followup-list-card>header .button{width:100%;justify-content:center}.v3-followup-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:14px}.v3-followup-primary{grid-column:1}.v3-followup-actions{grid-column:2;grid-row:1;align-self:start}.v3-followup-provider,.v3-followup-status,.v3-followup-time{grid-column:1/-1;display:flex;align-items:center;justify-content:space-between;gap:8px;padding-top:8px;border-top:1px dashed var(--line)}.v3-followup-provider span,.v3-followup-status em,.v3-followup-time span{text-align:end}.v3-followup-status .badge{margin-inline-start:auto}.v3-followup-time{grid-column:1/-1}.v3-followup-actions .button{min-width:68px}
}

@media(max-width:430px){.v3-feature-switch{grid-template-columns:1fr}.v3-feature-icon{display:none}.v3-ticket-mini-settings>div .v3-mini-icon{display:none}.v3-inline-notice>a{margin-inline-start:0}.v3-ticket-toolbar-actions{width:100%}.v3-ticket-status-pills a{padding:7px 10px}.v3-auto-states{grid-template-columns:1fr 1fr}.v3-followup-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.v3-followup-stats small{font-size:8px}.v3-followup-row{grid-template-columns:minmax(0,1fr)}.v3-followup-actions{grid-column:1;grid-row:auto}.v3-followup-actions .button{width:100%;justify-content:center}}